✦ SITE INFORMATION
Refund Policy
Refund request process and purchase review steps.
Website edition: November 2026
Requesting a refund
Contact support with your order reference, purchase date and a description of the issue. Requests are reviewed using the terms communicated at the time of purchase.
Review process
Support may first try to resolve an activation or device compatibility issue. A written decision should identify any refund amount and processing method.
Before ordering
Confirm the plan, technical compatibility, access period and any applicable refund conditions before paying.
For further questions, visit Contact & Support.